Q: I don’t see the style/color that I want in the shop. Can I place a custom order?
A: At this time I’m unable to fulfill custom made-to-order requests. The shop will be re-stocked approximately every 3-5 weeks, so keep an eye out for our re-stock email.
Q: How do I receive shop updates and sale notification via Email?
A: You can join our mailing list HERE
Q: When can I expect to receive my order?
A: In-stock items will generally ship within 5-7 business days, but made to order pieces can take several weeks. Due to the nature of ceramic work, it's hard to guarantee a ship date. If you need an item by a certain date, be sure you are ordering an "IN STOCK" item. Please feel free to contact me with any questions about this.
Domestic orders usually arrive within one week of shipping; International orders generally take 3-4 weeks.
Q: My ________ arrived in a million pieces! What now?!
A: Contact me within **7 days** if there is a problem with your order. If your order arrives in a million pieces, don't worry, I can help! The sad truth is, USPS is hard on packages. No matter how many layers of bubble wrap I pack in, they always manage to break something now and then. If this happens to you, here's what you do:
1. Immediately photograph the package and the broken piece(s).
2. Contact me ASAP to let me know about the mishap
3. Keep the packaging AND broken pieces on hand (for insurance purposes)
4. Rest assured that a replacement will be on the way just as soon as possible.
A: I work with a very limited number of lovely retailers. If you are interested in more information about opening a wholesale account, please email me at britmcdaniel <at> gmail.com.