All *in-stock* orders will be shipped within 5-7 business days. *Made to order* work can take several weeks to ship. Due to the nature of ceramic work, I cannot guarantee a ship date on made-to-order items.
Orders are shipped via USPS priority mail, and domestic orders generally arrive 3 days after shipping.
If you would like to upgrade your shipping (RUSH, UPS or FedEx) please contact me before you make your purchase. I am happy to accommodate you if I can.
Contact me within **7 days** if there is a problem with your order. If your order arrives in a million pieces, don't worry, I can help! The sad truth is, USPS is hard on packages. No matter how many layers of bubble wrap I pack in, they always manage to break something now and then. If this happens to you, here's what you do:
1. Immediately photograph the package and the broken piece(s).
2. Contact me ASAP to let me know about the mishap
3. Rest assured that a replacement will be on the way just as soon as possible.
All sales are final, but if you are truly unhappy with your order please contact me within 7 days and I will work with you to resolve any concerns. I love my customers and want you to be thrilled with your purchase!
Due to the delicate nature of handmade ceramics, I cannot be responsible for broken pieces months down the line. Breakable things unfortunately sometimes break. My pieces are made to be durable, but please use care. See the listing for care information specific to your piece, and remember that even though my pieces are dishwasher safe, handwashing is recommended for the longevity of your piece. If your piece breaks within the first week, it was likely damaged during shipping and I am happy to replace your item in those instances.