Refund policy

All sales are final, but if you are truly unhappy with your order please contact us within 7 days and we will work toward a solution. We always do what we can to care for our customers, but also have policies that protect us from those who would seek to take advantage of a small business. Contact us within 7 days if there is an issue with your order.

What happens if your pot arrives damaged?

1. Immediately photograph the package and the broken piece(s).
2. Contact us ASAP to let me know about the mishap hello@shoppaperandclay.com
3. Rest assured that a replacement will be on the way just as soon as possible.

Due to the delicate nature of handmade ceramics, we cannot be responsible for damaged pieces months down the line. Breakable things unfortunately sometimes break. Our pieces are designed to be durable, but please use care. See the listing for care information specific to your piece, and remember that even though our pieces are dishwasher safe, it doesn't mean the cannot be damaged by other items in your dishwasher. When in doubt we recommend cushioning your delicate items between plastic or silicon container or lids. If your piece suddenly reveals a defect within the first week, it was likely damaged during shipping and we are happy to get a replacement to you.